Our Services


Case Management Services

Case management in vocational rehabilitation provides coordinated, person‑centred support to help individuals move from disability or disruption back to sustainable, meaningful work. Services are tailored to each client and referral source, with a strong focus on communication, evidence‑based planning, and measurable outcomes.

Case management overview

  • Comprehensive coordination of medical, vocational, and workplace activities to support safe, timely and sustainable return to work or career transition.

  • Collaborative problem‑solving with clients, employers, insurers, and treatment providers to remove barriers and align goals and expectations.

Core case management services

  • File review and intake: Detailed review of medical, vocational, and claim documentation and an initial interview to clarify history, current status, and goals.

  • Assessment coordination: Identification and organization of appropriate assessments (e.g., functional/medical, vocational, psycho‑vocational, ergonomic) to define abilities, limitations, and vocational options.

  • Goal setting and planning: Development of clear, realistic vocational and RTW goals, and an individualized plan that outlines services, timelines, and responsibilities.

Return‑to‑work and vocational services

  • RTW coordination: Liaising with employers to explore suitable duties, graduated hours, and workplace accommodations, and to support implementation of RTW plans.

  • Vocational rehabilitation planning: Coordinating services such as skills upgrading, retraining, job search preparation, and work trials to support alternate or new employment when needed.

  • Job search and placement support: Arranging or coordinating resume development, interview coaching, job development, and follow‑up to stabilize employment.

Ongoing monitoring and communication

  • Progress monitoring: Regular contact with the client and stakeholders to review progress, address setbacks, and adjust plans as functional and workplace circumstances change.

  • Reporting and documentation: Clear, timely updates and outcome‑focused reporting to referral sources and stakeholders, supporting defensible, evidence‑based decisions.


Job Search Training Program

Case management in vocational rehabilitation provides coordinated, person‑centred support to help individuals move from disability or disruption back to sustainable, meaningful work. Services are tailored to each client and referral source, with a strong focus on communication, evidence‑based planning, and measurable outcomes.

The Job Search Training Program is designed to support workers step‑by‑step as they look for work, with regular bi‑weekly check‑ins for coaching and accountability. The focus is on building practical tools, confidence, and momentum toward realistic, sustainable employment.

Program goals

  • Help workers clarify a realistic job target and create a structured weekly job search plan that fits their abilities and life circumstances.

  • Develop a current, targeted resume and cover letter that clearly showcase each worker’s strengths and experience.

  • Build confidence for interviews, including how to talk about gaps in work history, health‑related restrictions, and accommodation needs.

  • Establish a consistent job search routine – applications, networking, and follow‑ups – supported by bi‑weekly coaching sessions.

  • Increase comfort using online tools such as job boards, email, virtual interviews, and LinkedIn so workers can manage their search more independently.

  • Strengthen workplace readiness and self‑advocacy skills so workers can communicate their needs and problem‑solve barriers with confidence.

  • Work toward concrete outcomes such as employer contacts, interviews, work trials, and, where possible, a suitable job offer.


Resume/Cover Letter Writing & Interview Assistance

Job‑ready skills for resume and cover letter writing and interview preparation focus on helping workers present their strengths clearly and confidently to employers. These skills combine practical writing techniques with soft skills that support effective communication and professionalism.​

Resume and cover letter skills

  • Identifying transferable skills, achievements, and experiences that match target job postings.​

  • Structuring resumes and cover letters so they are clear, concise, and tailored to specific roles, using employer‑focused language and keywords.​

  • Highlighting strengths, qualifications, and relevant training while addressing gaps in work history in a professional, honest manner.​

Interview and communication skills

  • Preparing for common and behavioural interview questions by developing clear, concrete examples that demonstrate skills and reliability.​

  • Practicing professional verbal and non‑verbal communication, including active listening, clear answers, and confident body language.​

  • Learning how to discuss needs, accommodations, and past challenges in a solution‑focused way that reassures employers about performance.​

Work readiness and soft skills

  • Building a positive attitude, reliability, punctuality, and willingness to learn—core behaviours employers link with job readiness.​

  • Strengthening time management, organization, and follow‑through to support consistent job search activity and success in early employment.​


What Sets Us Apart

At HM Vocational Consulting, every service is grounded in person‑centred, trauma‑informed practice and rigorous vocational methodology.​

  • Trauma‑informed, person‑centred approach
    We create safe, respectful assessment environments that recognize the impact of trauma, disability, and life transitions on work, ensuring clients feel heard, validated, and actively involved in planning next steps.​

  • Defensible, evidence‑based evaluations
    Our reports integrate psychometric testing, labour‑market research, and established vocational rehabilitation frameworks to provide objective, defensible opinions relied on by insurers, legal professionals, and rehabilitation teams.​

  • Specialized expertise in complex files
    We bring advanced training in vocational evaluation, transferable skills analysis, and work capacity, with specific experience in LTD, work injury, and medico‑legal contexts where clarity and precision are critical.​

  • Commitment to quality and professional standards
    As an active mentor, supervisor, and peer reviewer within the vocational rehabilitation community, we continually align our work with current standards, ethics, and best practices, supporting both client outcomes and system integrity.​

  • Collaborative, solution‑focused planning
    We work closely with clients, families, employers, insurers, and legal representatives to translate assessment findings into practical return‑to‑work, re‑training, and sustainable employment plans.​

Client-Centred Practice

Human‑centred practice means each evaluation is conducted with respect, psychological safety, and clear communication, while maintaining objective, evidence‑based opinions for all stakeholders

Quality Over Volume

Quality over volume means each file receives the time, analysis, and senior attention needed to produce clear, defensible reports—not rushed, high‑throughput assessments.

Trusted Reliability

Trusted reliability means clear expectations, predictable timelines, and reports delivered when promised, so referrers can move files forward with confidence.

Proven and Flexible Process

Proven and flexible process means using a clear, evidence‑based evaluation framework that is adapted to each referral context, file complexity, and stakeholder need.

HM Vocational

HM Vocational

HM Vocational

HM Vocational

HM Vocational

HM Vocational

  • "I had the pleasure of working alongside Heather in her role as a Vocational Rehabilitation Specialist, and I believe she is one of the most compassionate and dedicated professionals I have met. She consistently goes above and beyond to support those in need. Her empathy and ability to truly listen set her apart. She doesn't just offer guidance rather, she makes sure each individual feels seen, heard, and empowered. Whether working with clients facing employment barriers or navigating complex personal circumstances, she approaches every situation with care, patience, and a genuine desire to help. What impressed me most was her ability to take initiative. She doesn’t wait to be asked, she identifies needs and acts swiftly to provide solutions.."

    Former Colleague

    M.Ec., VRS

    Voc Rehab Lead

  • "Heather is very thorough and thoughtful in her work ethic. Personable and inquisitive, she demonstrates a willingness to expand her skills and knowledge wherever she can.."

    Former Colleague

    BA (Psych.)., MA (Psych.)., CVRP-TSA, ICVE, CCVE

    Vocational Evaluator and Psychometrist

  • "I had the pleasure of supervising and signing off on Heather Mallard’s psychological-vocational assessment reports during our time together at Lifemark. Heather consistently demonstrated a high level of professionalism and clinical acumen. Her reports were exceptionally well-written—clear, cogent, and comprehensive—reflecting her strong analytical skills and deep respect for the psychological complexity of the individuals she assessed. She brought nuance, compassion, and precision to her work, and it was always evident that client well-being was front and centre in her approach. I would not hesitate recommending her for any role requiring thoughtful and clinically sound reporting.."

    Former Psycho-Vocational Evaluation Supervisor

    Ph.D., Clinical & Health Psychologist

  • "Having worked closely alongside Heather, as a fellow Vocational Assessor, I have seen firsthand the incredible impact of her work. Vocational rehabilitation requires a rare blend of accuracy and empathy, and Heather excels at both. She is incredibly meticulous and diligent in her evaluations, ensuring no detail is missed, yet she never loses sight of the person behind the file. Her kind and caring approach makes a massive difference in the lives of the injured adults we support, and I truly valued her as a colleague."

    Former Colleague, BSc (Psych.)., CVRP, RTWDM, ICVE, CCVE

    Vocational Consultant and Psychometrist

  • "I have been working with Heather for over two years now. I have learned to appreciate her dynamic personality and honest approach. She is always willing to provide support and share her knowledge with someone in need, and is also eager to learn and improve her knowledge and skills. Heather is a valuable colleague and easy to approach."

    Former Colleague

    Baccalauréat, CVRP-TSA, ICVE, CCVE

    Vocational Evaluator

How Can We Help?

If you are interested in more information and/or have a specific question, please complete the contact form. We will be in touch within 3 business days. Thank you for your interest.